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Answering questions from Community

How to define metrics for your community, and let's talk about engagement again.

Anna Grigoryan
Anna Grigoryan
2 min read
Answering questions from Community

Hello,

One of the most exciting things for me is that I call myself writer/journalist freely. Before I had an icky feeling about it.

"But I'm not published anywhere"

"But I'm not acclaimed writer"

"But I'm an engineer, and I worked hard to become one, now I scrap 3 years of hard work to be something else"

I think there are a lot of mental blocks that we need to overcome as creators, and this one is the one for me.

As I mentioned in previous issues I wanted to become more practical with my writing, and now you can also submit questions to me, that I will answer in the form of the newsletter. I'm still not sure about the format of it all, but better try it other then just think about things all the time.

In todays issue I'll give a short answer to 2 questions.

Thanks for being part of this community 💛 !


How do I help people connect more inside my community? I have a community for no-code builders, and it seems like the first boom of engagement went off. How can I change that?

Community engagement is a source of anxiety for a lot of community builders. So first of all I'd suggest you to relax. You most probably are doing fine :)

Now when it comes to engagement you need to understand what type of "engagement" are you expecting.

Members talking to each other?
Members talking to you?
Members sharing their knowledge?
Members comment on each other's blog posts?
When a member launches on ProductHunt everyone supports them?

This are all very different types of engagements. Now no-code is a huge industry, and I'd suggest look into what people are doing inside of your community.

If members are asking questions about setups as community manager you can share more how-to guides or organize events.

If members are looking to team up for a no-code agency, organize hackathon to help them collaborate.

One thing that also helps is to just ask them. Why they joined, and what they expect. It's very easy to start overthinking, and by asking you can find the specific pain point of your community and try to address that.


To submit your question, subscribe to the weekly newsletter.


Are there specific metrics that I need to track for community? How do I know if my efforts as community manager paid off?

There's no harder question to answer then this :)

Because I don't know your industry or community it's pretty hard to say specific things but I'll try to draw a simple strategy that you can adjust as it goes.

1/ Figure out what's your community mission (let's say it's to help amateur writers get published)

2/ Figure out what's the number of writers you want to help (let's say 100). First of all that's a great mission statement to have as a copy on your website.

"Our goal is to help 100 writers get published every year", cool right?

3/ Figure out what are the means by which you want to achieve it:
what kind of people you need in your community?
what kind of connections you might need?
what kind of events you might need?
what's the educational gap you need to cover?

And add a realistic goal to each of those steps.

And when I say realistic I mean something that you can you while also running your ongoing community and nor burn out in the process.

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Anna Grigoryan

Profiling Creator Economy. Ex SmartGateVc, ex Armenia Startup Academy.